With Procore’s mobile functionality and user-friendly tools, teams are able to quickly adopt and use the software. Plus, Procore offers an entire suite of training videos, certifications, and access to support staff whenever they need it, enabling them to continue hiring employees at the rate they need without slowing down. With a rapidly growing team, this makes it easy to onboard new employees. Whichever project you go to, RFIs, documents, and snag lists are all consistent’, says Rob. It brings us consistency in the delivery of our projects, which is what our clients want. ‘All our standard forms, folders, and documents are stored on Procore. What BW likes most about Procore is that it is a single solution for all construction management needs, helping standardise processes across teams and projects. We do "site safaris” where we take people around our projects and Procore comes along-they’re very much part of the family’. Procore came to our yearly conference and got to know our people and our systems. Rob notes, ‘We have a really good relationship with them. They’re our sister companies-we share ideas, staff, and innovation, and they’re both large Procore users’, says Rob.Īfter partnering with Procore, BW experienced a smooth implementation with the help of a dedicated UK-based Customer Success Team. ‘One of the biggest factors in our decision to use Procore was due to our alliance with two other companies: SHAPE in Australia and HITT in the US. But what also set it apart was that it came recommended by highly-respected peers in the industry. Plus, with information scattered across various systems, it was difficult to get a full picture of project performance.Īfter researching various solutions, BW liked that Procore’s comprehensive suite of tools offered a one-stop shop, complete with project management, quality, and safety tools. Consequently, office teams had trouble accurately collecting data and analysing what was happening on site. Teams managed projects according to their own preferences and workflows, and since none of the systems were very mobile-friendly, it was often a challenge adding or updating information on site. This made standardising procedures nearly impossible. As a result, teams often saved drawings on personal computers or third-party solutions like Dropbox, Google Drive, and OneDrive. Documents were saved on the server, but it was hit or miss whether they could be accessed remotely. But, as Rob adds, ‘To be Defect Free on all projects is quite a bit of work, so you need something to help get you there’.īefore using Procore, BW used a combination of Excel spreadsheets, Word, email, and a separate system that tracked snagging. This means completing projects on time without any snags. This is the motto that lies at the heart of everything BW does: delivering Defect Free projects. But earning a reputation for excellence doesn’t happen by chance.Ĭustomer Experience Director Rob Frank explains that in order to create a truly remarkable customer experience, ‘You first need to have the basics in place, which is what we call "Defect Free”’. It has become the hallmark of their brand’s distinct personality and a key factor in their rapid growth. BW: Workplace Experts is known in the industry for delivering workplaces with precision and a little extra something-that unique personal touch that few fit out contractors are able to capture.
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